Return & Refund Policy
At Octarine Official, we are committed to providing a convenient and reliable shopping experience. Please read the following terms carefully before submitting a return or refund request.
1. Return Eligibility
Return requests can be submitted within a maximum of 7 days after the order has been received. Returned products must be in good condition, undamaged, and accompanied by proof of purchase. Return requests submitted after this period may not be processed.
2. How to Request a Return
To request a return, please contact the Octarine Official Customer Service Team and provide the following:
● Order number.
● Valid proof of purchase.
● An unboxing video showing the condition of the product when it was first received.
● A photo of the shipping label or tracking number.
Once your return request has been approved, we will provide further instructions and a shipping label for the return process. Please make sure the product is securely and properly packaged to prevent damage during return shipping.
3. Refunds
Once we receive and inspect the returned product, we will inform you of the status of your refund request. If your refund request is approved, the refund will be processed within a maximum of 3 × 24 business hours through the payment method used for the purchase.
4. Product Exchanges
Product exchanges are only available for products that have defects or damage, including:
● Product leakage.
● A loose product cap.
● Other product damage, including severe damage.
The exchange process will begin once the returned product has been received and the damage has been verified by the Octarine Official team.
5. Non-Returnable Items
Returns are not accepted for:
● Perfumes that have been opened or used, or whose security seal has been damaged.
● Custom-made or personalized products.
● Special edition products or bundles that are specifically stated as non-returnable.
● Gift cards, if available.
● Broken perfumes.
● Fragrance-related complaints, including concerns that the scent does not last long enough, smells different from a tester or previous purchase, has an overly strong alcohol scent, or is considered too strong.
● Complaints related to malfunctioning spray nozzles.
6. Contact Us
If you have any questions about our return, exchange, or refund policy, please contact Octarine Official Customer Service through:
Email: customercare@octarine.co.id
WhatsApp: +62 851-2330-0738
